off platform policy


Off Platform Policy

  • By listing on The Rental Studio, you agree to abide by our terms and policies, which we reserve the right to enforce at our sole discretion. To ensure the safety and integrity of our community and to maintain the quality of services provided, the following behaviors are prohibited:

  • Transacting Off-Platform:

    • Users are strictly prohibited from taking any rental transactions off the Company platform. This includes, but is not limited to, attempting to finalize new, partial, or future bookings outside of our platform.

    • Users may not contact potential RENTERS or LENDERS before booking through Company with the intention of moving the rental arrangement off the platform, such as offering discounts or alternative payment methods.

  • Communication Channel Restrictions:

    • Users are not allowed to request or encourage LENDERS or RENTERS to fill out forms, call, email, or contact each other via any external communication service before formally accepting booking requests on Company platform,

    • It is prohibited to cancel existing full or partial reservations and request RENTERS to rebook outside of Company.

    • Encouraging Users to book rentals outside of Company platform for repeat or future bookings is not allowed.

    • Including links or embedding buttons in messages or communications that lead users away from Company platform to external websites is strictly prohibited.

  • Inappropriate Use of Contact Information:

    • Users may not use LENDER or RENTER contact information in ways unrelated to their rental arrangement or that compromise the quality of their experience.

    • Requesting contact information from RENTERS prior to booking is not allowed; all pre-booking communication must occur within Company messaging system

    • After a booking is confirmed, soliciting RENTERS for additional contact information, except where legally required or compliant with data privacy laws, is prohibited.

  • Unauthorized Payments:

    • Users may not ask RENTERS or LENDERS to make payments related to their rental arrangement outside of Company platform. All payments, including extensions of rentals, must be processed through the platform.

    • Improper Use of Renter Information:

    • Selling, sharing, or using RENTER contact information for marketing communications or adding RENTER to contact lists without their explicit consent is not permitted.

  • Exceptions:

    • After accepting a Booking, Users may accommodate a RENTER’S request to use alternative communication methods (e.g., chat apps). However, such communications must adhere to all other requirements outlined in this policy.

    • Users are encouraged to request feedback and reviews from RENTERS on Company platform to contribute to the community's transparency and trust. However, LENDERS may not ask RENTERS to review their rental on external websites or through non-company channels unless they are an approved partner with written consent.

    • Company reserves the right to take appropriate action, including account suspension or deactivation, in response to repeated or severe violations of this Off-Platform Policy to safeguard the platform's integrity and the interests of our community.